Shipping policy
Kapsamoon.com - International Shipping Policy
At Kapsamoon.com (STOPARTS LTD company), we are proud to deliver our unique products to art and design enthusiasts around the globe. To ensure your international order reaches you smoothly, transparently, and securely, we have detailed our entire shipping process below.
Order Processing Time
All international orders are carefully prepared and handed over to our international shipping partners (e.g., DHL, UPS, FedEx) within 1-3 business days following payment confirmation. Once your order is shipped, you will receive an email with a tracking number.
International Delivery & Shipping Costs
We ship to every country worldwide through our trusted and reliable courier partners.
How are Shipping Costs Determined? International shipping fees vary depending on the weight of your order and the destination country. Therefore, each order is quoted individually.
Get Your Custom Shipping Quote! To find out the shipping cost for your country, please contact us. Simply send an email to info@stoparts.com or admin@stoparts.com with the following information:
The products you wish to order
Your destination country and city
Our team will get back to you as soon as possible with a personalized shipping quote and an estimated delivery time.
Estimated Delivery Times
General delivery timeframes by region are as follows:
Europe: 4-7 business days
North America (USA & Canada): 5-9 business days
Middle East & GCC Countries: 5-10 business days
Australia & New Zealand: 7-12 business days
Rest of the World: 10-15 business days
Please Note: These are estimated times and may vary due to customs processing or other potential delays.
Customs, Duties, and Taxes
For international shipments, customs duties, import fees, and other additional taxes may be applied in accordance with the destination country's customs laws.
These fees are determined entirely by the receiving country's customs office and are outside of Kapsamoon's control.
All customs duties, taxes, and handling fees are the sole responsibility of the buyer (the customer). The shipping carrier may contact you to arrange payment of these charges when your package arrives in your country.
We recommend contacting your local customs office for information on potential fees before placing an order.
Important Information
Tracking: You can track every step of your shipment online using the tracking number sent to you after your order is dispatched.
Address: Providing a correct and complete address (including postal code) is critical for international shipments. The buyer is responsible for any delays or returns caused by an incorrect address.
Packages Held in Customs: If an order is not cleared from customs for reasons attributable to the customer (e.g., refusal to pay taxes, missing documents), the package may be returned to our warehouse. In this case, the return shipping costs and any other additional fees will be deducted from the customer's refund amount.
Have Questions?
For any inquiries about international shipping or any other questions, please do not hesitate to contact us at info@stoparts.com or admin@stoparts.com.
We are happy to assist you.